Mayank Aggarwal
Senior Manager | BPO & Shared Services Expert | Operations | Quality (LSS) | Training | Knowledge Transitions | 18 Years of Excellence
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Greetings! I'm Mayank Aggarwal, and I bring 18 years of cross-functional expertise in the BPO domain, spanning the United States, Costa Rica, and the Philippines. Throughout my career, I've been unwavering in my commitment to ensuring strict adherence to quality Service Level Agreements (SLAs) while excelling in formulating Strategic Quality Plans (SQP) and innovative quality methodologies.
As a Certified Lean Six Sigma Black Belt professional, I've demonstrated my proficiency in managing end-to-end operations, including resource planning and in-process inspections. My strength lies in effectively collaborating with internal departments to implement rigorous quality standards in every facet of our work.
I've earned a reputation as a Transition Expert, successfully leading six global knowledge transitions and spearheading the development and implementation of processes aligned with predefined guidelines.
Being a People Person, I take pride in my role as a Competent Trainer, boasting a track record of training over 500 associates. My passion for nurturing talent and fostering professional growth is at the core of my leadership style.
I'm deeply engaged in operational initiatives, having led operations in reengineering, transition, improvements, turnaround management, and reorganization efforts. My relentless focus on process improvement has driven me to conduct internal process audits and reviews, ensuring strict adherence to ISO and TCI Standards.
I'm a strategic planner proficient in streamlining business processes, defining continuous improvement strategies, and harnessing employees' strengths to build resilient teams capable of surmounting any challenges.
My leadership style is characterized by high integrity, boundless energy, and a proven track record in quality management and product development, all aimed at delivering top-notch services to clients and customers.
I hold an MBA in Production & Operation Management, complemented by a Commerce Graduate degree. My educational journey also includes diplomas in Computer Science (iGniit Course), Intellectual Property Rights (IPR), Robotic Process Automation (RPA), and Business Analysis.
I invite you to connect with me to explore how my extensive experience and diverse skill set can drive excellence, efficiency, and innovation in your organization.