Tanay Sharma
Telecom, Retail & BPO | Shared Services | Operation Excellence | Business Transformation | Leadership & People Development | P&L Ownership
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Peformance
65.2%
5% since last month
Peformance
65.2%
5% since last month
Senior leader with 24 years of proven success at leading diverse teams, implementing strategic initiatives, and optimizing processes to achieve organizational goals contributing to sustained growth and profitability. Skilled in driving performance improvements, enhancing service quality, and maintaining high client satisfaction levels. Proven ability to effectively manage resources, foster cross-functional collaboration, and drive business expansion.
Focus on strategic growth and operational excellence has been paramount in managing transitions for major telecom and retail projects. Our team's efforts culminated in the successful go-live of a global retail back-office operation and a technical support voice process for a premier telecommunications company, contributing to significant revenue growth.